Ref number 41017

Date posted 17.07.2017

IT Manager

Monthly Salary: Negotiable

Job Location: Dubai.

Application submission for the vacancy ref. 41017 is open until 31.07.2017

Duties and Responsibilities
Reporting to the Regional IT Support Manager, leading a team.  
IT operations management, Managing IT Infrastructure and applications.
Manage IT Service Delivery, manage IT support to all the internal customers.
Generate, analyze and communicate SLA performance metrics to internal customers.
Perform regular service review meeting with internal customers and external stakeholders.
Perform regular team meetings to review the service performance, identify improvement areas.
Manage the implementation of IT service management tool BMC Remedy (Incident/SR modules, asset management modules).  
Co-ordinate with finance team to manage the internal IT service catalogue charges, monthly invoicing for standard services, exception request etc.  
Manage Active directory, define and implement group policies to standardize desktop/user environment.
Define, implement server backup policies and procedures.
Design, develop and implement disaster recovery plans.  Implement necessary IT security policies and procedures to meet IT security guide lines and quality procedures.
IT requirement analysis, supplier/vendor management.
Manage IT budgets, priorities, standards, procedures, and overall IT performance;   Agreeing costs, timescales and standards to be met and monitoring these through the project.
Implement standard IT management tools, patching tools, PC deployment tools.
Managing telecom providers, monitor telecom cost and implement telecom cost savings plan.
Performing routine team administration tasks, team management, bi-yearly employee performance review, as well as team development initiatives.
Preferred Candidate
Career Level High Level
Minimum Experience 8 - 10 years
Minimum Education Level Bachelors Degree
English Level Advanced
Computer Literacy High Level
General Skills Good Communication Skills
Ability to Join Immediately
About Company
Office Location Dubai
Company Size Over 200 Employees
Company Age Over 10 Years
Company Type Direct Employer